I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But I have no Virgin Media Wall socket in my house. Bit unsure of how to fix it - 5309810. RedTomato said: I removed my Virgin cable about a month ago. All forum topics; Previous topic; Next topic; 1 REPLY 1. I’ve just lived into my new house and received my Virgin box. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I don't see a Virgin Media Wall Socket anywhere in the house. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Options. 1 [or 192. Stay safe online. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 0 Kudos. If however the socket itself has been removed you will need assistance. Joining in Options. Learn more. those who. Tried looking but can't see a way to book an engineer for this?. Options. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). I don’t have anywhere to plug the lead from the Wi-Fi to the wall - 5359595. Sorry to hear that your extension landlines are not currently working. Browse Virgin Media. Can't find Virgin Media socket. Superfast Broadband. 2) The current location of your Hub. Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub. 1 ACCEPTED SOLUTION. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Phone. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Just joined. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. com Options. Some advice- New customer signing up before moving into new home. No internet, unfortunately. I have received my quick start-up kit. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket Is they any way to go around from this An engineer is coming out this weekend but now I’m left with no internet I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Manage Your Account. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Switched On Families. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Turn on and start the Box. Browse Virgin Media Virgin Media Community. SpeedHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. on 03-08-2020 18:05. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. on 27-10-2022 09:24. . Virgin Media; My Virgin Media;. I'm a Very Insightful Person, I'm here to share knowledge. I really want to sign up now before I move into. My Virgin Media App. I guess your options are seek approval, be dumb and have install or change providers. You. But. . Plug into the Virgin Media wall socket. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Browse. 58 minutes ago. Forum. A new secure password will be generated for you. So yes, following many takeovers, this is now your Virgin Media connection. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Manage Your Account. You can purchase a mobile internet dongle from a number of UK networks. Socket should be on the underside. Red light means a connection issue. QuickStart, set up and connections. Networking and WiFi. Hi, I'm a new customer. So whether it's technical issues, hub problems or you need support, we’ll help you with our. Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. However, I do not have any of the specified wall sockets available. Explain what needs to be done and book an engineer visit. The package was delivered but there is no wall socket for me to plug into. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Solved: Previously, I had BT connection so I need a wall socket. Broadband Deals. I was never asked if I had a wall box. - 5156345I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Security matters. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). The wall socket I have within my home does not appear to be working. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Home Phone. Browse Virgin Media Virgin Media Community. On the day of activation, connect your new router to the master phone socket. No virgin media wall socket in QuickStart,. Browse Virgin Media Virgin Media Community. we had an engineer come in to install a virgin media socket but when we turn on our router, it has 2 blinking green arrows. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Placed an order and the lady said we were eligible for quick start self installation. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Switched On Families. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. It's great to hear your wall socket concerns have now been addressed and resolved. I'm here to share knowledge, I don't work for Virgin Media. Sorry to hear that you're having issues with your installation at this time. Vonage 2nd line. log into hub3 - 192. Tuning in. Jul 11, 2008. RJ11 plug to BT socket adapter. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. You can workaround it simply without the need for a cable. Getting started & FAQ. a week ago. Even sitting in the room above the router, the WiFi was dreadful. Options. The adaptor does not fit my wall socket. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 41 ACCEPTED SOLUTION. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. You need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. I can only find the TV socket. 3: HDMI to your TV. I don’t seem to have a Virgin Media Wall socket in my house. Hello, I also have moved into a new property and do not have a wall socket for my router, I would like to make an appointment for an - 5359172. The Hub 3 has arrived but the broadband spli. Broadband. Learn more. You’ll need an adapter to get your fibre landline service up and running. Kit arrived today…no wall box so unable to install. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I don't work for Virgin Media. 3. on 07-09-2022 19:28. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. com. To be able to complete the self install there needs to be a Virgin Media Socket or cable for the Hub to connect onto. Both can be found in the email that was. Then just connect your various devices to the dongle. VM BB TV Landline. Virgin Media don’t do any Fibre connections to inside the house. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. You would need. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. How can I get this installed? Thanks - 5321783. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). QuickStart, set up and connections. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. Stay safe online. Re: Wall socket. locate your external wall mounted omnibox and trace where the cables from it enter into your property. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. 24-03-2021 05:06 PM. The Hub and your home phone can’t be placed near each other. B&Q are running low on these however. If you can set up using a Self-Install pack, but. 26 April 2022. My order is p. A Ti-Vo was installed in one of the upstairs bedrooms. 8 KB. Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. We have the quickstart pack but sadly cannot get broadband set up and working. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. Stay safe online. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tuning in. 2: Seeker. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Manage Your Account. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. No setup fee is available on all bundles, broadband & phone, and broadband only packages. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. A master socket is the main socket for the phone line in your home, not an extension socket. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Problem solved? Click to. 0 Kudos. 0 Kudos. I have so far had no problems with the telephone service so had no further cause for complaint with Virgin Media. Account - Cable. I can’t take it off by myself so I called 0800 953 9500. My Virgin Media App. Bits and bytes. You can also check for a loose cable as not all properties have a socket. Browse Virgin Media Virgin. I'm here to share knowledge, I don't work for Virgin Media. Options. But I have actually managed to get through to the technical team over chat. Can I have engineer visit and setup it? If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Look for an omnibox on the outside of your property and try and trace the cable. Need to contact Virgin Media Customer. A TV360 box requires 3 connections. Options. Ultrafast Broadband. Virgin Media; My Virgin Media; Shop; Help;. SpeedHi charleykate10 If you don't have the cabling then call the pre-installs team on 0800 052 1734 They are open 8:00am to 9:00pm Monday to - 5391208. 0. It should be free of charge. . Reply. My Virgin Media App. Any help much appreciated, could a mod please help? 0 Kudos Reply. From there it is going into the white distribution amplifier. I just have a short coaxial cable on my wall, and it has a male end. Unfortunately we don't use the Openreach master sockets as they are BT only. Networking and WiFi. on 04-02-2023 11:17. I don't work for Virgin Media. Security matters. . Broadband and phone deals. The top “capped” one is marked FM & has been disused since cable went digital. For a wires-free alternative, you could use a cordless phone setup. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Is it possible that part of the cable from the previous user h. Entertain me; Broadband Deals. 14-08-2023 16:02 - edited 14-08-2023 16:05. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. But I don't think I have any Virgin Media Wall sockets in my house. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Any help please?Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. The phone number doesn't connect you. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Now that you have a router you will need to use that Ethernet cable to connect the YouView box to it. So, I want to reposition my TV and set-top box, and don't want to run an extension cable. - 5250024 You can also check for a loose cable as not all properties have a socket. . The socket and hub are in my bedroom, and I need them to be moved to the hallway next to it. This is designed to push over the existing screw connector the outlet has. Choose the best spot for your wifi hub. kkd1. It is possible to re-enable the existing sockets with this CV21 upgrade. Browse Virgin Media Virgin Media Community. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Security matters. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. on 03-08-2020 18:05. Only an aerial cable (pictured below) connected to a box outside my flat. Browse. Stay safe online. Online chat: You should see the option to start a chat on Virgin Media's website. If your not a virgin media customer then nothing. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Superfast Broadband. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. QuickStart, set up and connections. Learn more. . I was never asked if I had a wall box. I'm a Very Insightful Person, I'm here to share knowledge. Can anyone help me? we’ve been sent a quick install box but when following the instructions we don’t have the Virgin media socket which is - 5403137. Re: No virgin media wall socket. Solved: Hi, I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall - 4940188I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Ethernet is ideal & recommended, reliable wireless is fine. Re: No Virgin media wall socket. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Options. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. . I called 0800 052 1734 and have arranged for a technician to come and fit a socket. How to cancel your Virgin Media contract. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Phone line - 5 mins. There are multiple different branded wall boxes inside our flat but none. #12. Get the Hub ready by connecting the wires. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile… PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 4. Due to the nature of our network, connectivity can vary from property to property. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Is there likey to be any problem with this, such as degraded of weaker quality or speed. on a domestic hub you look at the values thus. . Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Browse Virgin Media Virgin Media Community. Kit arrived today…no wall box so unable to install. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. You can purchase a mobile internet dongle from a number of UK networks. It might though take from a couple of days to a week to then get the tech visit. Tudor. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I don't work for Virgin Media. Yesterday I received a 'final demand for payment', stating that I owed some £32. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. QuickStart, set up and connections. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. I don’t have the virgin media socket in my wall MU54. "If I'm going for BB only (ie no. - 5156775. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Account - Cable. You may need to use the. You will only have been sent a QuickStart pack if the premises previously had VM. No setup fee. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. - 5387031. RachelG2. so there is still radio and tv channels being piped down VM lines and its un-encrypted (tv channels are bbc1,bbc2,itv1,channel4 and channel 5. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. On our wavelength Options. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. QuickStart, set up and connections. kkd1. Virgin supplies Broadband using DOCSIS technology. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . com email address to different Virgin account. Account - Cable. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. See where this Helpful. 0 Kudos Reply. Manage Your Account. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The router has multiple devices attached to it and so have no intention of moving the router itself which means the main phone socket. Hi there @vmcusto1, welcome to our forum and thanks for your post. Let us know if you'd like to go ahead with that. on 23-10-2022 13:36. Hello, i registered VM broadband and scheduled to delivery on 1st September. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). Been on a call for more than 1 hour with - 5149211Hi, We have recently signed up for Virgin Media and we received our new Virgin Media Hub 4 yesterday, upon setting up the modem there are no internal sockets out we only have a wire and no external junction box! Trying to speak to someone on the phone but can’t get through to no one. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. The UK isn’t the first country to make this move. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Will an engineer h. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable.